Crunched Terms of Use

Last updated: 5th of December 2025

These Terms of Use ("Terms") govern your access to and use of the Crunched AI‑powered spreadsheet assistant (the "Service") provided by Crunched AS ("Crunched," "we," "us" or "our"). By accessing or using the Service you agree to be bound by these Terms and by any documents referenced in them, including the Privacy Policy, our Security & Data Protection page and our End‑User License Agreement. If you do not agree with these Terms, you may not access or use the Service.

1. Registration and access

1. Eligibility and registration

The Service is a cloud‑based tool that integrates with Microsoft Excel. To access the tool, you need to register an account using a user ID and password or authenticate through your Microsoft or Google credentials. You must provide accurate, complete information when creating an account and keep that information up to date. You are responsible for safeguarding your login credentials and for all activities that occur under your account. You may not share your credentials outside your organisation and must notify us immediately of any unauthorised access or suspected security breach. If you register on behalf of a company, you represent and warrant that you have authority to bind that organisation to these Terms.

2. Account administration

Administrators for an organisational account may manage users, add or remove access and review usage logs.

2. Description of the Service

Crunched provides an AI‑powered assistant designed to help users build Excel models and analyses, generate and optimize formulas, as well as catch and correct spreadsheet errors. The Service processes spreadsheet data through secure, regional AI systems and does not train its generative models on your spreadsheets or metadata. While we strive to provide continuous availability, the Service may occasionally be unavailable due to maintenance, updates or interruptions caused by third‑party providers. We may modify, suspend, or discontinue all or part of the Service at any time; if a change materially reduces core functionality we will endeavour to provide reasonable notice.

3. Acceptable use and restrictions

Lawful and responsible use

You may use the Service only for lawful, authorised purposes and in accordance with these Terms. You agree not to violate any applicable laws, infringe intellectual‑property rights or transmit illegal, harmful or discriminatory content. You agree to use the Service in a manner consistent with responsible‑AI principles such as fairness, transparency, accountability, privacy and security.

Prohibited conduct

You agree not to:

• Reverse engineer, decompile or otherwise attempt to discover the source code, prompts or other underlying components of our models (except where prohibited restrictions conflict with applicable law).
• Use automated tools (including bots, scrapers or harvesters) to extract data or output from Crunched services.
• Misrepresent AI‑generated output as being human‑generated, create deepfakes, spam, malware or other harmful content, or use the Service to build a competing product or gather competitive intelligence.
• Transmit personal data of children under 13 (or the relevant age of digital consent) or other sensitive personal data without a lawful basis.
• Buy, sell, rent or transfer licences or accounts without our prior consent.
• Circumvent or attempt to circumvent our rate limits, probe or test the vulnerability of our systems, interfere with other users' access or compromise the security or integrity of the Service.
• Use the Service in jurisdictions or for export‑controlled purposes prohibited under Norwegian, EU or U.S. law.

Responsible AI

We take reasonable measures to mitigate the risk of unlawful discrimination or bias in the development and deployment of our models. You acknowledge that fairness depends on the quality and representativeness of the data you provide; you must not deliberately introduce biased or discriminatory inputs. We may collect anonymised, aggregate usage data to improve the accuracy and performance of the Service as permitted under our Privacy Policy. We will never collect or train on any of your spreadsheet data.

4. Input, output and intellectual‑property rights

Your Input

You retain ownership of the spreadsheet data, prompts and other content you submit into the Service (collectively "Input"). You represent and warrant that you have all rights, consents and permissions necessary to provide the Input and that using the Input with the Service does not infringe any third‑party rights. You grant Crunched a non‑exclusive license to use, process and display your Input solely for the purposes of providing the Service. Crunched may collect and analyse aggregated and anonymised usage data derived from Input to enhance the Service, provided that such data cannot be linked back to you or your confidential information. We will never collect or train on any of your spreadsheet data.

AI‑generated Output

The Service may generate results based on your Input ("Output"). Subject to your compliance with these Terms, Crunched grants you a non‑exclusive, non‑transferable license to use, reproduce, modify and commercialise the Output. Because of the probabilistic nature of machine‑learning models, Output may not be unique and similar or identical output may be generated for other users. To the extent Output includes derivative works of your Input, you retain all rights to such derivative works. Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may in some situations result in incorrect Output that does not accurately reflect real people, places, or facts. You should evaluate the accuracy of any Output as appropriate for your use case, including by using human review of the Output.

Our IP

Crunched retains all right, title and interest in the Service, including underlying software, AI models, algorithms, documentation and improvements. Except for the limited license to use the Service and Output set out in these Terms, no rights are granted by implication or otherwise. You may not remove or alter any proprietary notices, trademarks or logos.

Feedback

We welcome feedback and suggestions about the Service. If you choose to submit feedback, you grant Crunched an unrestricted, royalty‑free license to use, reproduce and incorporate that feedback without any obligation to you.

5. Confidentiality and data security

Confidential information

"Confidential Information" means any non‑public information of either party that is designated as confidential or that a reasonable person would consider confidential under the circumstances. Each party will protect the other party's Confidential Information using at least reasonable care, will use it only to fulfil these Terms and will not disclose it to any third party without the other party's consent. Confidential Information does not include information that (i) is publicly available through no fault of the recipient; (ii) was lawfully known to the recipient without confidentiality obligations; (iii) was independently developed without use of Confidential Information; or (iv) is required to be disclosed by law, in which case the disclosing party will provide advance notice where legally permitted.

Security measures

Crunched implements industry‑standard technical and organisational measures designed to secure your data. All customer data, including spreadsheets, metadata and backups, is encrypted in transit and at rest; data in transit uses TLS 1.2+ and data at rest is encrypted using AES‑256. Data from European customers is stored and processed solely in secure data centres located within Europe. Each customer's session is logically isolated from other customers, and temporary chat logs are automatically purged unless the user saves them. Users may request deletion of all backups and logs at any time. These practices align with responsible‑AI principles emphasising strong encryption, strict identity and access management and anonymisation of personal data. You must implement reasonable measures to secure your own account and notify us promptly of any vulnerabilities or breaches.

Data Processing Agreement

For Company Subscribers, the Crunched Data Processing Agreement ("DPA") applies when you use the Service to process personal data as defined by applicable data‑protection laws (e.g., GDPR, UK GDPR). For Consumer Users, Crunched acts as data controller. Our Privacy Policy and DPA (where applicable) are incorporated by reference into these Terms.

No training on your data

Crunched does not use your spreadsheet data, metadata or backups to train generative AI models, either internally or through third‑party providers. We use third‑party AI providers (such as OpenAI) solely as foundational models and never permit them to train on your content. We may process anonymised usage data to improve infrastructure and user experience.

6. Data protection and privacy

1. Data controller/processor roles

Crunched acts as the data controller for consumer accounts, as described in our Privacy Policy. For organisational customers, Crunched may act as a data processor under a separate Data Processing Agreement ("DPA"). You are responsible for ensuring a lawful basis for processing personal data (e.g., obtaining consent or relying on legitimate interests) and for complying with all applicable data‑protection laws, including the EU GDPR and UK GDPR.

To the extent that you use the Services to process personal data, you must ensure that necessary consent or another legal basis for the processing of such data apply, and you represent to us that you are processing such data in accordance with applicable law. The DPA applies if you will be using the Services to process "personal data" as defined in the GDPR.

2. Privacy notice

Our Privacy Policy explains what personal data we collect, how we use and store that data, and your rights. When you submit information to join a waitlist or subscribe to our services, we collect details such as your name, email address and company information solely to respond to your requests and to understand your needs. We do not sell or share your personal information for marketing purposes. See our Privacy Policy for more details.

7. Term and termination

1. Term

These Terms take effect when you first register for or use the Service and continue until terminated.

2. Termination by you

You may stop using the Service at any time. Cancellation will take effect at the end of the current billing period.

3. Suspension or termination by us

We may suspend or terminate your access to the Service immediately upon notice if you breach these Terms (including the Acceptable Use requirements), if required by law or government order, if your use poses a security or legal risk, or if fees are not paid on time. We may also suspend or terminate your access if: (a) required to comply with a change in applicable law or regulation; (b) a third‑party technology provider discontinues or materially alters services critical to our provision of the Service; or (c) we reasonably suspect fraudulent or abusive use. Upon termination, you must return or destroy any Confidential Information received under these Terms, as instructed by us. Upon termination you must cease use of the Service and destroy any Confidential Information. Sections that by their nature should survive termination (including ownership rights, confidentiality, data protection, indemnification, limitation of liability and dispute resolution) will survive.

8. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless Crunched and its affiliates from and against any claims, liabilities, damages and expenses (including reasonable attorneys' fees) arising from your use of the Service, your Input, or your violation of these Terms or applicable law. This indemnity does not apply to consumers where such indemnification is prohibited by mandatory law.

9. Disclaimer of warranties

The Service and any Output are provided "as is" and "as available." Except to the extent prohibited by law, Crunched disclaims all warranties, whether express, implied, statutory or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non‑infringement and accuracy. We do not warrant that the Service will be uninterrupted or error‑free or that any Input or Output will be secure or not lost or altered. You are solely responsible for evaluating the Output and ensuring that it meets your needs.

10. Limitation of liability

To the maximum extent permitted by law, neither Crunched nor its affiliates will be liable for any indirect, incidental, special, consequential or exemplary damages (including loss of profits, goodwill, use or data) arising out of or in connection with your use of the Service, even if advised of the possibility of such damages. Our aggregate liability for any claim relating to the Service will not exceed the amount you have paid for the Service in the twelve months preceding the claim.

11. Governing law and dispute resolution

Informal Resolution

Before filing a formal claim, you agree to attempt to resolve disputes informally by contacting us at support@usecrunched.com. If a dispute is not resolved within sixty (60) days, either party may pursue arbitration or court proceedings.

Arbitration

Any dispute arising out of or in connection with these Terms shall be finally resolved by arbitration administered under the Norwegian Arbitration Act or, if agreed, the Rules of the International Chamber of Commerce (ICC). The seat of arbitration shall be Oslo, Norway. The language shall be English or Norwegian. Arbitral proceedings and awards will be kept confidential.

Consumers in EU/EEA

Consumers residing in the EU/EEA may also submit disputes to the European Commission's online dispute‑resolution platform.

US Users

If you access the Service from the United States: (i) disputes must be brought on an individual basis only (no class actions); (ii) you waive the right to a jury trial; and (iii) in the event of mass filings, arbitration may be conducted in test cases before proceeding further, as permitted by applicable arbitration rules.

12. Modifications

We may amend these Terms from time to time, for example to reflect changes in our Service, legal requirements or third‑party relationships. We will post updated Terms on our website and, if changes materially affect your rights or obligations, we will endeavour to notify you through email or an in‑product message. The updated Terms will become effective upon posting. By continuing to use the Service after the effective date, you accept the updated Terms.

13. Miscellaneous

Notices

We may send notices to you using the email address associated with your account. You are responsible for keeping your contact details current.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition or other corporate transaction.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

Export controls

You agree to comply with Norwegian, EU and U.S. export and sanctions laws and will not use the Service in, or for the benefit of, any country or person subject to embargoes or sanctions.

Entire agreement

These Terms, together with the Privacy Policy, the Security & Data Protection page, the End‑User License Agreement and any applicable subscription agreement, constitute the entire agreement between you and Crunched regarding the Service and supersede all prior or contemporaneous agreements relating to the same subject matter.

Contact Us

If you have any questions about these Terms or our policies, please contact us:

Email: support@usecrunched.com